Submit Your Details

2025 has been a difficult year for many businesses. The challenge of balancing lower or flat sales vs. increasing costs has been clear throughout the year. Add in record insolvency levels and higher overdues and collection actions, credit teams have had to be proactive this year.

Fortunately, the availability of credit insurance cover and competition remains high, and this has resulted in favourable outcomes for our clients in 2025.

NCI have been celebrating our 40^th year in business and there has have been many milestones over those years. It remains clear that our continuing vision for our business to help our clients grow and protect their credit risks.

This year in particular, we promoted two long-term employees to the role of Joint Managing Director – Australia. Congratulations to Darren Maxfield and Prudence Chang, we look forward to many positive years ahead under your guidance. Many of you would have had the pleasure of dealing with Darren and Prudence over the years and of course, they are available to our client base and partners at any time.

From an economic perspective, we’re seeing mixed results, claims have been steady and the Trade Credit Risk Index rose slightly last quarter. One metric we measure is our client’s growth and the last 2 quarters has seen this increase at just 1%, it’s something for us to keep an eye on. If you want to know more about the wider economy and how things are looking for 2026, register for our webinar with Stephen Koukoulas this Thursday.

As we lead into the holiday period, I would like to thank all our clients, partners and employees for their continued support in 2025. I wish you a safe and prosperous new year.

Kind regards,
Kirk Cheesman
Group Managing Director