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As we roll into FY27, it is a timely moment to reflect on what has been one of the busiest years in NCI’s 40+ year history. It is also a moment to look ahead at what is coming.

FY26 confirmed what many of us suspected. Insolvency numbers continued to climb, claim activity remained high and credit teams across the country had to work harder than ever to stay in front of overdue ledgers. Our most recent NCI Trade Credit Risk Index points to ongoing strain across building and construction, hospitality and retail in particular. These are sectors that have absorbed the brunt of higher costs and softer consumer spending.

So far in FY26, our claims team have settled more than $44m of claims, that’s money straight back into our clients’ bank accounts, money that would otherwise have been written off and chased for years. From my experience, that is the moment trade credit insurance moves from being a line on a budget to being one of the most important decisions a business has ever made.

Looking forward, we expect insolvencies to remain elevated through FY27. The good news is that the credit insurance market is competitive. Insurers are actively writing new business and credit limit coverage remains high. It is an important reminder for any business carrying material credit exposure to test the market and understand what cover is genuinely available.

The NCI team, across our Australia, New Zealand, Singapore and Malaysian offices, remain available to assist with reviewing current policies, assessing new risks or simply talking through what you are seeing in your sector.

NCI is also over a year into our UK office opening and investment into local specialist broker, EFCIS Limited. If you have business in the UK or European zone, NCI/EFCIS UK can support cover and information in those markets also.

Thank you to all our clients, brokers and partners for your continued support. Here’s to a strong FY27.

Kind regards,
Kirk Cheesman
Group Managing Director