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When Black and White meets Grey

3 Minute Read
Written by Kirk Cheesman
27 October 2025

When assessing a credit decision, ‘grey’ can be costly.

I’m no fashion guru when it comes to colours, I prefer black and white, rather than grey.

Most trade credit insurance policies allow you to set your own credit limits for customers. You can:

  1. Rely on your internal credit procedures, or
  2. Use external reports to justify the credit level if you ever need to make a claim.

Here’s the problem, not all credit information is created equal.

Sure, you can buy a basic credit report, glance at the score and colours, and hope it will stand up in the event of a claim. The cheaper option might save a few dollars today, until a claim gets denied tomorrow.

Or, with the support of NCI, you can obtain an expert-assessed, definitive dollar value limit recommendation that leaves no doubt when it matters most.

Grey vs. Black and White

Grey = uncertainty, ambiguity, risk.

Operating in the ‘grey zone’ means guessing, often without all the information, and hoping for the best.

Black and White = clarity, certainty, and confidence.

It’s about knowing your decision is justified, documented, and backed by experience.

The Cost of Uncertainty

The comparison below highlights the impact of relying on low-cost reports versus a firm credit limit recommendation. While a quick assessment may appear satisfactory at first glance, important warning signs can be missed.

For example, (based on a $75,000 credit limit) a quick assessment is made, but whilst the colours and score look fine, a line halfway down the report notes a recent collection action, which would mean a discretionary limit cannot be supported.

Example Approach Claim Paid ROI
1 $15 credit report $0 $0
2 NCI expert recommendation ($79) $67,500 (90% of $75,000 claim) 854%

In credit, certainty isn’t expensive, uncertainty is.

When your insurer asks for justification on a discretionary limit claim, a low-cost report often falls short. But an expert-backed assessment can mean the difference between a denied claim and a $67,500 payout.

The NCI Advantage

NCI is the only specialist trade credit insurance broker offering value-added services under one roof. Combining decades of experience, data insight, and claim support to give you confidence when it matters.

We don’t deal with grey. We deliver black-and-white certainty.

See the Difference for Yourself – A free offer!

Get a complimentary credit assessment and recommendation on three of your customers, no obligation, no grey areas.

Contact us directly at [email protected] or 1800 882 820 to learn how NCI can help bring clarity and certainty to your credit decisions.

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