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Good credit management should ensure that customers pay on time, we understand that this is not always the case.
Good credit management should ensure that customers pay on time, we understand that this is not always the case and not everyone has a trained and dedicated credit manager.
Our commercial collection division embraces an empathetic approach when dealing with problematic customers. We promote flexible solutions for both parties and do not use heavy-handed threats that might damage your ongoing relationships. Our broad experience in the trade credit arena has repeatedly proven the value of this. We work closely with you, allowing you to focus on long-term partnerships with your customers while ensuring timely collections.
We operate on a no success, no fee basis. This means you only pay when a debt is successfully recovered. In most cases, we collect all commission from the debtor, meaning there are no extra costs for you.
You’ll be kept informed throughout the entire process, additionally, you can lodge new collections and check the progress of existing matters via NCILink.
Sometimes, escalation to a third party is enough to get the debt settled.
Our network of branches gives us a presence throughout the APAC region, this cuts out the ‘middle man’ and reduces your costs.
We have operations on the ground around Australia, New Zealand, Singapore and Malaysia.
Commercial debt collection is the process of recovering unpaid invoices from other businesses (B2B). It focuses on resolving overdue accounts while maintaining professional relationships where possible.
Commercial debt collection is the process of recovering unpaid invoices from other businesses (B2B). It focuses on resolving overdue accounts while maintaining professional relationships where possible.
If invoices remain unpaid beyond agreed terms and internal follow-ups have failed, engaging a specialist early is proven to improve recovery outcomes.
Most business-to-business debts can be recovered, including unpaid invoices for goods, services, and contractual agreements.
NCI aims to recover debts respectfully and strategically, helping preserve relationships where possible.
Success depends on factors like debt age, documentation and debtor solvency. Earlier action generally leads to higher recovery rates.
Timeframes vary from a few weeks to several months depending on the complexity, responsiveness of the debtor and whether legal action is required.
The matter can be escalated to legal proceedings, including court action or insolvency processes, depending on the situation.
In many cases, yes — if outlined in your terms of trade. A collection specialist can advise on what’s enforceable as there are requirements.
Costs vary but may include commission-based fees depending on the size of the debt and whether it’s collected. NCI cap fees at $6,500 + GST.
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