We have engaged National Credit Insurance Brokers as our Trade Credit Insurance broker since 1997. Over this time, we have received fantastic service and management of our policy.

Trade credit insurance provides us with peace of mind when it comes to managing the risks associated with extending credit to our customers. Our industry can be quite volatile, and it’s essential to have a safety net in place in case of any unexpected events. With trade credit insurance, we are able to mitigate the risk of not getting paid for goods sold, which can be a significant concern in the steel industry.

Overall, we are very happy working with NCI for our Trade Credit Insurance needs and we look forward to continuing to work with them in the future.

In recent times we have had to call on our insurer to assist us when one of our largest clients went into administration. It was an incredibly stressful time for us as a business, not only were we completely shocked by the appointment of administrators, but we were also inexperienced in dealing with such a situation. The team at NCI led by Georgia Facchin, Archana Chawla and Mel Carter were exceptional in their compassion and professionalism. They assisted guiding us through this process and expediting our claim , which enabled our business to continue as normal, with little to no impact. I strongly suggest having debtors’ insurance during these volatile times and strongly recommend the services of the team at NCI

Australian Timber and Trusses Pty Ltd (ATT) is a supplier of timber roof trusses, wall frames and floor systems located in south east Queensland. ATT has been operating for over thirty years and has always maintained a robust credit control regime. As part of this regime ATT has always carried trade credit insurance for all our account customers, facilitated for us by NCI. In recent years Atradius have been the underwriter.

ATT, with the assistance of NCI, continuously review our credit limits and adjust them according to demand and as market conditions change. As part of the close working relationship ATT has developed with NCI, we were recently able to identify potential collection problems with Privium Pty LTD and asked NCI Collections to take over the debt collection. Shortly thereafter Privium was put into Voluntary Administration. Because NCI had provided support so early in the process ATT was able to lodge an insurance claim with Atradius which was settled within two weeks with ATT receiving the majority of the debt owed from Atradius.

ATT believe this result highlights the ongoing importance of a business, not only having trade credit insurance but also actively maintaining the insurance coverage with the assistance of both NCI and Atradius. This is particularly important when market conditions are changing quickly or in uncertain times.

We have been working with NCI since 2004 and have been consistently impressed with the level of professionalism and expertise they bring to the table. As a wine maker and international distributor, we have a unique set of needs when it comes to our business, and one of the most important tools we use is trade credit insurance.

Trade credit insurance provides us with peace of mind when it comes to managing the risks associated with extending credit to our customers. The wine industry can be quite volatile, and it’s essential to have a safety net in place in case of any
unexpected events. With trade credit insurance, we are able to mitigate the risk ofnot getting paid for goods sold.

One of the things we appreciate most about working with NCI is their commitment to transparency and communication. In addition to the benefits of trade credit insurance, we also use it to make informed decisions about which customers to extend credit to, and how much credit to extend. This helps us to minimize the risk of bad debts and it secures our cash flow.

Overall, we are very happy working with NCI for our Trade Credit Insurance needs, and we look forward to continuing to work with them in the future.

Since 2019 we have engaged National Credit Insurance to broker our Trade Credit Insurance policy. We were entering a period of growth and the chance of us incurring a bad debt would have impacted our business plans.

The decision to credit insure was validated in 2022 when we incurred a loss to Western Grain Rural, luckily we were able to activate the policy and lodge a claim. This process was efficient and upon confirmation of the loss, we were paid our claim in full, just 25 days after the appointment of an administrator.

The efficient claim process enabled us to continue our business as normal, the financial impact and cash flow reductions were minimal which meant that our plans as a business were not impacted.’

Thank you to NCI for your speedy action on this matter, it has really showed us firsthand the value of a trade credit insurance policy.

As a client of NCI’s since 2013, Winspear Grain have seen firsthand the benefits that Trade Credit Insurance can bring to a business. Not only does it give us confidence when trading on credit, but it has allowed us to grow and expand.

Unfortunately, we recently made our first claim under the policy. This was against Lempriere Grain for a sizable amount, if we didn’t have our insurance policy in place it would have had a dramatic impact on our bottom line.

The claim payment allowed us to continue trading with confidence and with minimal impact to our cashflow.

The agricultural sector has faced hard times recently with a number of prominent insolvencies and this doesn’t look likely to improve. We’ll continue using trade credit insurance, brokered by the team at NCI to protect our business from potential loss.

It is a pleasure to recommend the services of National Credit Insurance (Brokers) Pty Ltd.

Our relationship with NCI extends over 8 years and in that time they have worked tirelessly to guide us through our credit risk management. Specific to trade credit insurance, NCI have helped us identify methods of saving both time and money while ensuring we remain compliant on our policy.

One of NCl’s strengths has been their willingness to train and support our staff on an ongoing basis, ensuring that we are continuously optimising our trade credit solutions.

I would like to extend my sincere thanks to you and the entire NCI team, who has completely transformed our complete credit management cycle, right from new customer onboarding to recovering money from customers through letter, collections, legal and other means. The one-stop shop comprehensive solution offered by NCI is unparalleled in the industry not only in Australia but in the entire world as no other broker has the excellent platform which NCI has. The entire NCI team and especially you have been very prompt and supportive throughout our journey, and we wish many more years together.